The ability of "I don't know"
For many of us, the words "I don't know" are like kryptonite: a sign of weakness.
In reality, the ability to say "I don't know" can be a hidden strength. Especially in times of change, we have to be honest, straightforward and timely about what we know – – Even if there are open questions and / or a lot has not yet been decided.
The best you can do when you don't have an answer
At the same time, employees see through attempts to distract a problem or dance. So what do you do if you don't have an answer yet? Confirm it. Say, "I don't know … but I'll work to find out and let you know as soon as I have an answer."
This approach tells your team two things:
- You are confident enough in your leadership to admit when you don't have all the answers
- They are trustworthy and commit to your word to come back with an answer
Next time you're at a loss, take a deep breath. It's okay not to know – – as long as you come back with an answer later. In fact, your team will trust you more for your honesty.
What's stopping you from saying, "I don't know?"
– David Grossman
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