Finest data base software program
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"Knowledge management will never work until you realize that it's not how you collect knowledge, it's how you use it." – Etienne Wenger.
Given the modern world we live in, there is no better way to use knowledge than with knowledge base software.
It addresses one of the most difficult aspects of running an online business: providing thorough information to your customers.
This type of software tool helps answer any doubts users have before they become paying customers. So not only do you look more efficient, you also serve your customers better.
What is there not to love?
Choose the right solution for your business that will help you build a loyal customer base and efficient workforce. Both of these enable you to scale your business and achieve your goals faster.
But the question remains: What is the best knowledge base software out there right now?
With so many options, finding the right software for your website can be difficult. You can find these instructions here.
We've scoured the web for the best knowledge base tools. There were a lot, but we managed to narrow it down to five. This guide goes through my top tips in more detail to help you figure out which ones are best for your business.
Let's get into that right away.
The top 5 options for the best knowledge base software:
How to choose the best knowledge base software for you
Before we discuss the options, you should understand the methodology for choosing our top picks and the factors that we used to narrow down our decision. You should use the same logic in making the right choice for your business.
Implementation of data security and data protection
You can deploy solutions in the cloud, where the data is hosted on third-party or vendor servers, or on-premise, where it is hosted on your personal servers. Both are legitimate options. Hence, you should review the measures for each measure and choose the one that better suits your business.
Also, check the security provider's compliance certification to ensure security. If you choose to use third-party servers, make sure that the company has a good reputation.
Alignment of business goals
Each software provider offers solutions with different functions to meet different business needs. You will find tools designed as customer help desks, while others are collaboration tools to manage projects and ideas.
Make a list of your business needs and then customize your solutions to determine their suitability before making a purchase decision.
Alignment also includes how well the knowledge base software meshes with other processes and information systems that already exist in your system. We recommend creating a roadmap for integrating the software into your systems with minimal downtime.
Configurability with backup support for businesses
A good knowledge base software solution should be configurable and provide backup support for businesses. Easy configurability ensures that the software meets your business needs. You can customize your data in the form of searchable, shareable, and collaborative documents.
Developing content and documents is a very time-consuming process. That's why it would be a total nightmare to lose all of this – something that a backup can prevent. You will be more secure knowing that all your private and important data is safely stored.
Reporting Analytics and Search Engine Optimization (SEO)
Report metrics and analytics software can tell you how users interact with the knowledge base. You can even find ways to better optimize the content and maintain an effective and informative online knowledge base.
Speaking of optimization, when SEO tools are included in a solution, your knowledge base is easily accessible. In addition, users and potential customers around the world can easily find your database.
Also, look for multilingual assistance if you want to better maintain all of your knowledge base articles. However, this feature may not be as important for a company that does not offer services and solutions in multiple regions.
We used these criteria to select the best knowledge base software. Use them to identify a provider that will give you a clean and hassle-free user experience, and you can all scale up.
The different types of knowledge base software
Knowledge base tools can look very different depending on how you plan to use them. For example, software for internal use has different functions than software for external customer use.
However, the core values remain unchanged.
These tools are practically the same when it comes to content creation, storage, and search. Below we've gone into more detail about the different types of knowledge bases and how they work.
Internal knowledge base software
Internal knowledge bases are intended for internal information and practices. Organizations use these systems to archive repetitive tasks, business practices, and other data related to their operations.
Team members need explicit access to internal knowledge bases either through corporate email or some other authorized email.
External knowledge base software
External knowledge systems work differently than internal knowledge systems in that they are hosted on a company's website or on a separate website – a website devoted solely to the knowledge base.
These bases are either curated by the company or function like forums where users can post tips or answer other users' questions. You do not need a login.
The main purpose of this is to create a knowledge base where consumers can get information, contribute and interact with other users and the product.
Hybrid knowledge base software
You can use these knowledge bases internally and externally at your own discretion. Each hybrid solution has different features for each type to meet your different needs.
This double-sidedness is the biggest unique selling point, with a number of functions for internal use and the other for external use. It is a cohesive knowledge base version that can be hosted on an application for internal and external use.
Open source knowledge base software
These knowledge databases are publicly available and may be subject to a charge under certain circumstances. This software can help your company by giving developers and programmers the ability to customize the source code if necessary.
# 1 – Document360 – Best for internal use
Document360 is one of the most powerful knowledge base tools with a variety of collaboration features that make it perfect for in-house use, especially for larger teams.
For example, it has a Markdown text editor that makes editing and styling easy. You can add links, videos, images, tables, code samples, and callouts.
It's very similar to Google Docs. You can add members with different roles such as owner, editor, administrator, reader, and draft writer, who each have the right to comment on articles and mention other contributors. You also have access to the full history of particle revisions and can restore previous versions.
There are two levels of access for external and internal knowledge bases. You can also create multiple knowledge base sites for different projects.
Document360 provides a performance overview and searches reports to users. While the first report tells you how each article works and what percentage of customers will still contact your support team after reading your knowledge base, the second tells you about popular and failed searches.
Over 10,000 people from 80 countries have used Document360, including large companies like Microsoft, Harvard University, Mambu, and Customer.io.
Pricing
Document360 offers a subscription to suit every preference and budget. You can choose from four levels:
- Start – $ 49 per project per month
- Business – $ 149 per project per month
- Enterprise – $ 299 per project per month
- Enterprise Plus – Get a quote from the company
A 14-day free trial is also available to see if it's right for you.
# 2 – Zendesk – Best for larger companies with technical settings
With Zendesk, you can set up a feature-rich knowledge base system while managing customer support and creating support ticketing systems. All of this can be done on the same platform, which is both time-saving and convenient.
You can create articles in the text editor and personalize your help with custom topics. Other features include a Google Docs importer, content history and resave, publish permissions, and access control.
Zendesk Support can be useful for large organizations that handle hundreds of customer inquiries every day thanks to its knowledge base, ticketing and chat capabilities. Still, there are subscription plans for every need and size of business, which generally makes it a great option.
Thanks to the multilingual support, you can offer your knowledge base in several languages so that customers from other locations can easily switch between them.
Pro tip: Integrate Zendesk Support with the Zendesk Guide to access the Knowledge Capture app. The app can suggest relevant content based on customer questions and create new knowledge base articles directly from a support ticket.
Pricing
The prices in the Zendesk Guide depend on the number of agents you have. You have four options:
- Lite – $ 0
- Professional – $ 15 per agent per month
- Enterprise – $ 29 per agent per month
- Response Bot – Starting at $ 50 a month
You can get a free trial of any plan except Answer Bot.
# 3 – Helpjuice – Best for detailed analysis
Helpjuice is a renowned SaaS platform that offers excellent knowledge base solutions, especially for companies with large teams.
The text editor has various advanced and intuitive functions. It also has relevant collaboration features that allow multiple authors to work on articles at the same time without interfering with each other.
You get several levels of access, e.g. B. Public, Internal, URL-Based, and Specific Users. There are also many customizable templates to choose from.
We highly recommend Helpjuice if you want insightful analysis to improve your operations. The powerful Knowledge Base Analysis gives you insights into article performance in all kinds of numbers and charts, authoring activities, and general search terms people use, among other things.
The platform is more suitable for large companies. However, if you're a startup that can afford to spend a few hundred dollars a month, then you should definitely consider Helpjuice's knowledge software capabilities and very detailed analytics.
Pricing
Helpjuice offers leading stand-alone knowledge management products that are also reflected in pricing. There are four subscriptions to choose from:
- Starter – $ 120 monthly for up to 4 users
- Run-up – $ 200 monthly for up to 16 users
- Premium Limited – $ 289 monthly for up to 60 users
- Premium Unlimited – $ 999 monthly for unlimited users
A 14-day free trial is available for all subscriptions.
# 4 – LiveAgent – Best for dealing with multichannel support
LiveAgent is software that combines email, phone calls, and social media communications into a unified dashboard, making it easily accessible to your entire customer support team. It also offers knowledge base support as part of its larger support software.
After logging into your LiveAgent account, you can start building your knowledge base by adding articles, FAQs, videos, suggestions, and feedback. You can also have community forums on your system.
What's more, it's fully customizable, so you have full creative freedom. You can change themes, upload logos, change colors or edit the HTML code to keep your knowledge base stylistically in sync with your company's website.
LiveAgent is a great option for any business, regardless of industry niche or size, and integrates with over 40 third-party applications.
Pricing
LiveAgent offers four feature-rich plants at affordable prices:
- Free
- Ticket – $ 15 per agent per month
- Ticket + Chat – $ 29 per agent per month
- All Inclusive – $ 39 per agent per month
You can also take advantage of a free 14-day trial of LiveAgent.
# 5 – ProProfs Knowledge Base – Best Free Knowledge Base Software for Beginners
ProProfs is free internal knowledge base software that has been around since 2006. It has a loyal customer base consisting of Dell, Sony, DHL, and Cisco.
It's a powerful tool with several unique features, robust integrations, and smart settings that you can use to create an online knowledge base, manuals, documentation, FAQs, help pages, and more. You can also access information from the public or private knowledge base anytime, anywhere.
You can use the platform to streamline all aspects of knowledge management from content creation and design to customizing and publishing – anything you want.
ProProfs is like your high school English teacher grading your staff. It iterates through all of the contents of your knowledge base and gives you a readability rating to enhance your writing and make it more informative for future use. You can also analyze your most popular documents for insights.
In addition, the software is as easy to use as a tool. No need to worry about HTML or coding skills thanks to compatibility with a host of powerful tools like Freshdesk, Salesforce Desk, Google Analytics and Wufoo.
Pricing
The pricing system for ProProfs users is different from all-in-one customer service solutions. Instead of charging per user, the company charges per page. The plans are as follows:
- Free
- Essentials – $ 0.30 per page per month
- Premium – $ 0.50 per page per month
You can try each plan for 15 days for free.
Final thoughts
More than ever, there is absolutely no reason for companies to compromise on customer service.
With solutions like the Knowledge Base software available, everyone has a tremendous opportunity to provide the best possible customer service and make the most of modern business practices to optimize employee training and business operations.
You can choose any tool from my top picks depending on your business needs. Regardless of your choice, you can use the Knowledge Base software to shorten training times, securely store important company data and add to your service desk.