Finest name recording software program

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Call recording software is a useful tool for businesses and individual users.

From quality assurance to employee training, compliance, record keeping, dispute resolution and more, there are dozen of reasons businesses can benefit from call recording.

But there are so many different call recording solutions out there today. With so many options, it can feel like a daunting task to find the best one for your particular situation.

This guide will tell you more about my top tips and methods to help you find the best call recording software for you.

The top 6 options for call recording software

  1. Talk desk
  2. Dice ACR
  3. Callcap
  4. Rev Call Recorder
  5. Aircall
  6. Kixie PowerCall

How to choose the best call recording software for you

There are certain factors that I was looking for when narrowing down the top recommendations on my list. You can also use this method when comparing different tools side by side. Think of this as your call recording software buying guide.

use cases

Why are you looking for a call recording solution?

The answer to this question will help you narrow down your options. Some tools are better suited for sales and marketing, while others are better suited for training, management, monitoring, and quality assurance.

There are smartphone call recording apps for personal use and comprehensive business phone solutions with built-in call recording capabilities.

The type of calls you record will also affect your decision. Some solutions only support traditional calling while others support WhatsApp call recording, Skype call recording and other third party platforms.

On-Demand vs. automatic recording

Would you like every incoming and outgoing call to be recorded automatically? Or would you prefer to control whether and when a recording starts and stops?

The ability to choose between on-demand and automated recording is an important consideration when shopping.

For large-scale business use, automatic recording is probably the best option. This is one less step for your reps to think about during a call. However, for personal use, you probably don't need to record every single call you make or receive.

Live monitoring and call evaluation

Live monitoring is an important tool for call centers. With this feature, managers or administrators can not only record the call, but also listen to calls in real time.

Overall, this is a proactive way to improve quality assurance.

Some software programs go a step further by providing metrics for call rating. There are tools out there that recordings can use for sentiment analysis, conversion insights, and more to provide advanced rating grades for each call.

Security and Compliance

Security must be the number one priority when talking to confidential information. Examples include credit card information, medical information, personal information, and more.

Certain companies must follow industry regulations to ensure compliance. Make sure that the software you are considering complies with all the necessary regulations, even if it is as easy as letting the caller know about the recording and giving them the option to deactivate.

warehouse

Another factor to consider is how to assess how recorded calls are stored and accessed from platform to platform.

What kind of storage limits does each plan have? How easy is it to access, organize, and listen to these recordings at a later date?

Suppose you are dealing with a customer dispute. A customer claims that they never gave your employees permission to charge their credit card over the phone. Can you quickly find that recorded call to find out what happened? The best storage systems for call recording are searchable and well organized.

The different types of call recording software

Call recording software comes in a variety of shapes and sizes. In general, these tools can be broken down into four main categories.

Smartphone apps

Call recording smartphone apps are pretty self explanatory. There are operating system-specific apps that you can download from your respective app store to record phone calls.

Most smartphone apps are intended for personal use as opposed to large-scale business use. These are usually better for on-demand call recording than automatic call recording.

Call center solutions

Many all-in-one call center solutions have built-in call recording tools. These are great for inbound support teams, outbound sales teams, and large-scale call recording.

In most cases, you can set up automatic call recording using your call center software. Most of these tools have advanced features for live monitoring, quality assurance, and other management tools.

VoIP telephone services

Similar to call center software, most VoIP business phone systems have built-in call recording capabilities. Even so, this feature may not be standard on every VoIP telephone plan.

You may need to upgrade your package to get this feature. In addition, storage limits and the length of time recorded calls are available typically vary from plan to plan.

Browser extensions

If your team is answering and receiving calls from a computer, a call recording browser extension can be a good option to consider.

Most of these tools are browser specific and may not work from everywhere. For example, some call recording extensions might work for Chrome but not for Safari or Firefox. So keep that in mind when considering a browser extension.

# 1 – Talkdesk – Best for voice and screen recording

Talkdesk is a modern cloud contact center solution. One of the main advantages of using this platform for business communication is the built-in call recording capabilities.

Talkdesk gives you deeper customer information with encrypted screen recordings and voice recordings.

By synchronizing the playback of voice and screen recordings, you get more context for evaluating customer interactions with your support team. This also makes it easier to ensure compliance and gives your agents detailed feedback on their performance.

The software has a feature called Talkdesk Speech Analytics. The tool is perfect for analyzing calls based on customer sentiment, keywords, topics and more.

Other key features and benefits of using Talkdesk for call recording include:

  • Record incoming and outgoing calls
  • Custom storage options
  • Ability to pause and resume live recordings
  • Save recordings for as long as you want
  • Storage available in Talkdesk cloud storage or use your own storage system

Talkdesk even has quality assurance tools. Administrators can add timestamped notes to recorded calls and fill out scorecards to improve agent performance. All of this can be managed through a simple and intuitive user interface.

Request a demo to get started. The pricing for this contact center solution is based on the number of agents on your team.

# 2 – Cube ACR – Best Call Recorder for Android

Cube ACR is a smartphone app specially developed for Android devices. It has more than 10 million installations worldwide.

In addition to cell phone calls, this simple tool can automatically record calls from VoIP platforms like Skype, WhatsApp, Viber, Telegram, WeChat, LINE, Slack, Hangouts and others.

For such a basic app, Cube ACR offers surprisingly good recording quality and you can hear both sides of the conversation clearly. Easily adjust your settings to enable VoIP calls, auto recordings and control of storage backups from Google Drive, Dropbox, etc.

Cube ACR is constantly bringing out new updates to ensure that the recordings are stable and reliable.

Other notable features and highlights of Cube ACR are:

  • Cloud backups
  • Mute
  • Geotagging to see where calls are coming from in a map view
  • Data security with a PIN lock
  • Automatically remove old recordings to free up space

If you want to highlight an important part of the conversation, just shake your phone. Cube ACR highlights this part of the call so that it can be easily found later.

While the app is popular for individual use, the software also has business-specific features. It integrates with specific business tools, has custom development, and offers specific corporate licensing options.

The app is free and has a 4.3 / 5 star rating with more than 510,000 reviews on the Google Play Store.

# 3 – Callcap – The best for call surveillance

Callcap is a bit unique compared to some of the other programs on my list. It's not really a stand-alone call recording tool. This platform is labeled as a call tracking and surveillance monitoring solution but it has call recording capabilities.

Marketers use Callcap to get deeper insights into consumer behavior. Any business looking for an advanced solution that goes beyond basic call recording should consider Callcap.

Callcap automatically records all your business calls. These recordings are available at any time. You can use them for training agents, recognizing employees, analyzing missed opportunities, disputes, and more.

All recordings are stored in the cloud and can be accessed from anywhere. It's easy to share records with team members.

However, Callcap takes these recordings to the next level with third-party monitoring services. Their trained analysts provide an unbiased assessment of all incoming and outgoing calls. Callcap's data enables agents to improve their business, close more deals, and increase customer satisfaction.

Further advantages of Callcap are:

  • Tracking reports for catalog items
  • Track sales by campaign or employee
  • Secure and PCI-compliant recording and monitoring
  • Manual pause and automatic scrubbing
  • Call tracking
  • Call recovery

Callcap is not for everyone. If you just need a basic call recording solution, look elsewhere. However, if you want one of the most advanced call recording and monitoring services on the market today, Callcap should be high on your list.

# 4 – Rev Call Recorder – Best call recording app for iPhones

Rev is known for its online audio transcription and video subtitling services. More than 170,000 customers worldwide trust in industries such as marketing, law, media, education and more.

But they also have an excellent iPhone app for recording calls.

This is a simple and straightforward solution for call recording. This is a viable option for both personal and business use cases.

Here is a quick rundown of the key features of Rev:

  • Record incoming and outgoing calls automatically
  • Free and unlimited call recording
  • Convert any recording to text with the in-app transcription feature
  • Easily share recordings and transcriptions via Dropbox, email, and more

Aside from being able to transcribe and share, Rev is an easy call recording solution. It's perfect for anyone who wants to record calls on their iPhone easily and for free.

# 5 – Aircall – Best all-in-one business voice solution

Aircall is more than just call recording software. It is a complete cloud-based call center solution for business teams.

You can set it up in seconds with no hardware, downloads, or headaches associated with traditional phone systems. Best of all, every Aircall plan has a call recording feature.

If you just need a way to record calls on your existing phone system, Aircall is probably not a viable option. This software is designed for companies that need a completely new telephone system. The call recording features are just a few of the many benefits you get with an Aircall subscription.

Some features of Aircall are:

  • Incoming and outgoing calls are recorded automatically
  • Adjust the recording settings at any time
  • On demand playback
  • CRM integrations
  • Clear recording quality
  • Unlimited calls in the US and Canada

Aircall offers additional services for call monitoring, call whispering and call analysis. These advanced features are not available in the entry plan.

Prices start at $ 30 per month per user and are free to try for seven days.

# 6 – Kixie PowerCall – Best Chrome extension for call recording

Kixie PowerCall is another all-in-one solution for business phones. It's the first choice for remote teams looking for an easy way to manage calls.

This sturdy Chrome extension can be installed on Mac, Windows and Chromebook devices in seconds. All Kixie PowerCall plans come with call recording capabilities.

As a Chrome browser extension, agents can easily make and receive calls from anywhere. Recordings can be managed with a single click and the software is ready to use right out of the box.

Since the Kixie PowerCall is an all-in-one phone system, you can also benefit from features such as:

  • One click voicemail drop
  • Telephone numbers for local presence
  • Click-to-call choice
  • Live call coaching
  • Call reporting insights

Like some of the other software on our list, Kixie PowerCall is better suited for teams that need a complete business phone solution. If you just want basic call recording capabilities for your existing phone service, find other options that are more suitable for your needs.

Get 300 free minutes when you try Kixie PowerCall for free for seven days.

Summary

Call recording software comes in a variety of shapes and sizes. The best option for you will depend on your individual wants and needs.

Consider a smartphone app or a standalone call recording tool for simple call recording. The more advanced call recording software provides screen recording, call monitoring and customer information capabilities. Choose an all-in-one business phone system for functionality beyond just call recording.

Regardless of your call recording needs, my recommendations listed in this guide can help you find what you're looking for.

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